Refund policy
Last updated 28 October 2026
The short version
- Bought on our website, you can change your mind within 14 days for a full refund.
- Bought in an app, Apple’s or Google’s refund rules apply.
- When a plan ends, nothing is deleted, and your text keeps syncing.
Bought on our website
Plans bought on noteletapp.com are sold through Paddle, our reseller, who takes the payment.
- Within 14 days of buying or renewing, write to us at hello@noteletapp.com and you get a full refund, through Paddle.
- You can also ask Paddle directly, from the email receipt they sent you.
Bought in an app
- Apple and Google decide refunds for their stores, under their own rules. Ask them; we can’t refund an App Store purchase ourselves.
- App Store: reportaproblem.apple.com.
- Google Play: Google Play’s order history, or Google Play’s refund help.
Cancelling
- Cancel any time, where you bought it: on your account page for the website, in your Apple Account’s Subscriptions for the App Store, or in Google Play’s Subscriptions.
- Your plan runs to the end of the month or year you’ve paid for, then your account is on Free. Nothing is deleted, and your text keeps syncing.
If we close Notelet Cloud
We’ll email you at least 90 days before, so you have time to move your notes, and we’ll refund the unused part of any paid plan.
Contact
Questions or refunds: hello@noteletapp.com. This policy is part of our Terms.